If you are using Duo, please login to your account and turn off 2FA to set it up on your new phone, or make sure you have your recovery codes on hand.Then click View Account. Since the QR code is needed again, the export process for Duo doesn't work for Splashtop. In order to verify, you will need to re-scan the QR code to start getting the six digit authentication codes again. However, after transferring to your new phone, Duo requires an extra step to verify the account. Duo Mobileįor Duo Mobile, you can export your account from your old phone to your new phone.

If export is successful, both devices should have the same six digit numbers appearing for the transferred accounts. On Android, you will need to sign into your Microsoft account and verify your identity. On iPhone, tap on your Microsoft email account.

After backup is completed, you'll see a message saying it was successful. Microsoft will need to verify your identity, you can use any option to verify.Ĩ. Sign in with your Microsoft email and password.ħ. You'll need your Microsoft account at this point to back up, tap on Add Account.Ħ. On the settings page, tap on iCloud Backup if you're using an iPhone or Cloud Backup if using an Android.ĥ. If on an Android, tap on the three dots on the upper right hand corner of the Screen.Ĥ. If on an iPhone, tap on the horizontal lines on the upper left hand corner of the screen. If using an iPhone, iCloud will need to be enabled, and if using an Android, you will need Google Drive.Ģ. You will need a Microsoft account to backup accounts. Use your camera on your new phone to scan the QR code on your old phone.

Tap on the same three dots icon on the upper right hand corner.ġ0. Google authenticator allows for 10 accounts to transfer at a time, so if you have more than 10, you will need to repeat this process with the other accounts.

Make sure to include Splashtop along with any other accounts you may have. Choose the account information that you wish to transfer. Tap on the three dots in the upper right corner of the screenĥ. If you do so, then you can use the codes on your new phone to log into Splashtop, and you won't need to reset your 2FA or use your recovery codes. When getting a new phone, it's best to export the accounts in your current authenticator on your current phone to your new phone. This article shows how to export your authenticator from your current phone to your new phone so that you can log into your account without interruption.

Move ms authenticator to new phone